Shipping & Delivery Policy
OUR TURNAROUND TIME
We aim to deliver your order as quickly as possible. The timeframe for delivery for all in-stock orders will be 1 - 2 working days, Monday - Friday, 8am - 5pm for metropolitan areas. We do not deliver on public holidays and public holidays do not count as a working day.
If your order is urgent and you need it sooner than the specified delivery time, please contact firstname.lastname@example.org and we will see how we can help to speed up your delivery.
CARRIERS WE USE
- Go Logistics
- TnT Road Express Australia
We guarantee that your order will arrive safely and in good condition. We take full responsibility in the unlikely event that anything goes wrong and will replace your order. If your order is faulty upon arrival please contact email@example.com immediately.
We have a flat shipping rate of $15-$25 for Melbourne, Sydney and Brisbane. If you are outside of these areas you may incur additional shipping fees, in which case we will contact you.
Extra handling fees and shipping costs for anything over 30kgs is $55 and over 100kgs is $110.
If an item goes on back order we will notify you and we will ship you the part of your order that is in stock. When the back-ordered item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.